ORDERS & DELIVERIES

Orders Outside the Netherlands, see WHERE DO YOU DELIVER AND IS IT FREE DELIVERY, IF NOT WHAT ARE YOUR POSTAL CHARGES? for specific amount matrix for exact entry criteria for paid/free shipping.

For orders inside the Netherlands: Order before 4:00 pm, next day delivery (only when there are no delays in the postal service).

Orders within the Netherlands with an order value of EUR 50,00 and higher, you do not pay the shipping costs. The shippings costs within the Netherlands for orders up to EUR 50,00 are EUR 5,55. 

Important note for orders in the UK: Due to Brexit please take into consideration you will need to pay import duties and VAT on your purchased items. Value added tax (VAT) has always been required on EU goods. Since Brexit, the way it is applied has changed. Before Brexit, you would have paid the local VAT rate. So if you ordered in NL, you would have paid NL VAT. Now, you pay UK VAT, which is 20%. But for anything under £135, the VAT should still automatically be part of the final price you pay at the online checkout.

When your parcel has left our warehouse, you will receive an email from the courier providing you with a tracking number. You can use this reference number to view the status of your parcel on the courier’s website and view when it’s likely to arrive.

All Netherlands deliveries are made with Post NL couriers. You can use their website www.postnl.nl to track your parcel. If you require any further assistance please speak to our Customer Care team who can contact Post NL couriers on your behalf.

PLEASE NOTE:

We’re committed to getting your order to you as quickly as possible, but sometimes goods maybe subject to delays which are beyond our control. Please note occasionally due to unforeseen circumstances and weather conditions, delivery may be delayed. We will try to inform you of any complications however if you’re concerned we recommend checking your tracking number on the courier’s website for updates.

*SALE* PLEASE NOTE: that during sale and promotional periods it is not always possible to adhere to our normal delivery time scales, due to the high volume of orders received. While we will try to get your order out to you as soon as possible please bear with us during this time.

Please note the estimated time for deliveries are based on working days from the date of purchase (Monday - Friday). If you haven't received your order within this time our Customer Care team will be happy to locate your order for you. Before getting in touch, have you:

- Checked your confirmation email to ensure we have the correct delivery address for your parcel and that your contact details are up date;

- Checked if you received a text message, email or attempted calling card from the courier. Your parcel maybe awaiting collection at your local delivery depot or you may need to rearrange delivery;

- Checked with your neighbours to see if they have accepted the parcel on your behalf;

- Looked in safe areas around your delivery address where the delivery driver may have left your parcel e.g. behind a bin or in a shed, garage or porch.

If you are still unable to locate your parcel please contact our Customer Care team.

*PLEASE NOTE: when ordering during our sale periods all orders within the Netherlands, Europe, USA and Rest of The World will take additional days to arrive which we will try be advertise. We hope that our customers will understand that during this busy period our normal delivery times are not available and to expect their order later than usual. Thank you for your patience.

If you have provided an incorrect/ incomplete delivery address or you're struggling to have the order delivered please contact our Customer Care team.

All the countries we deliver to and Free delivery qualification can be viewed in the following Country/Delivery table:

Please note – for Non EU countries and packages weighting more than 30kg, extra charges will be incurred by the customer per extra kilo. Our free delivery service only applies to packages less than 30kg.

All orders in Netherlands will be delivered by PostNL, for Europe, Post NL Partners will deliver your package. Every parcel that we send out is tracked and will require a signature upon delivery.
If you would like further information on the delivery of your order please contact our Customer Care team and a member of the team will be happy to advise.